Return & Refund Policy

Effective Date: August 1, 2026

Customer satisfaction is important to us.

Return Eligibility

Products may be returned within 7 days of delivery if they are:

  • Defective

  • Damaged upon arrival

  • Incorrect item received

Returned items must:

  • Be unused

  • Include original packaging

  • Include all accessories

  • Include proof of purchase

Non-Returnable Items

The following generally cannot be returned unless defective:

  • Software

  • Gift cards

  • Downloadable products

  • Clearance items

  • Products damaged by misuse

Refunds

After inspection and approval:

  • Refunds are processed using the original payment method.

  • Processing may take 5–10 business days, depending on your payment provider.

Exchanges

Where stock is available, eligible products may be exchanged instead of refunded.

Shipping Costs

Customers are responsible for return shipping costs unless the error was caused by Big Box Hub Showroom.

Contact

Email: info@bigboxhubstore.com

Phone: +234 916 155 1823